At Tivana Wellness, your satisfaction means everything to us. If something isn't quite right, we're here to help.

✅ 30-Day Return Policy

We offer a 30-day return window for most items. To be eligible for a return, your item must be:

📩 How to Start a Return

To initiate a return or if you have any questions, please email us at tivanawellness@gmail.com.

Please note: Items sent back without prior approval will not be accepted.

🚫 Non-Returnable Items

Certain types of products cannot be returned, including:

🔄 Exchanges and Damages

If you receive a damaged or defective item, requesting a return, please contact us at tivanawellness@gmail.com for personalized support.

For more detailed information, including steps for exchanges and exceptions, please view our full Refund & Exchange Policy at the bottom of this page.

📦 Shipping Policy

At Tivana Wellness, our goal is to provide you with a smooth, worry-free experience — from the moment you place your order to the moment it arrives at your door.

🚚 Where We Ship

We currently offer shipping within the United States only.

⏳ Processing & Delivery Time

1–3 business days

5–10 business days (standard shipping)

Please note: Shipping times may vary slightly based on your location and product availability.

💸 Shipping Rates

Currently offering free shipping for all US orders!

🔍 Tracking Your Order

As soon as your order is on its way, you’ll receive an email with your tracking number and link so you can follow its journey.

🧘‍♀️ Questions or Concerns?

We’re here to help. If you experience any delays, shipping issues, or have questions about your order, please email us at support@tivanawellness.com — we’ll respond within 24 hours.

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If there are any other platforms you would like to see us on, please contact us so we can be seen! Lets continue to create this beautiful community!

Tivana was born from a deep love for wellness, soulful living, and the beautiful moments that happen when we feel aligned — mind, body, and spirit. It all started with a simple truth: life becomes infinitely more vibrant when we show up as our best, most authentic selves.

Rooted in a personal journey of self-discovery, healing, and the desire to create meaningful moments, Tivana reflects a love for the little things — the scent of lavender in the evening air, the calming breath during meditation, the warmth of a morning sunbeam shared with a loyal dog curled beside you.

Guided by a passion for travel, connection, and the magic found in slowing down, Tivana was created not just as a store, but as a space — a sanctuary — where wellness meets intention. Every product is chosen to bring joy, peace, and purpose into your everyday rituals, whether it’s lighting a candle, rolling essential oils onto your skin, or gifting someone the tools to ground and glow.

At the heart of Tivana is a love for others — because true happiness comes not just from within, but from uplifting those around us. And yes, it’s also inspired by the quiet wisdom of my four-legged best friend, whose simple joy reminded me to stay present, stay playful, and stay grateful.

Tivana is more than wellness — it’s a way of life. One filled with beauty, balance, soulful moments, and the kind of joy that spreads when you choose to live fully and give freely.

Welcome to the journey. ✨